Results Expertise Insights Connect

Insights & Perspectives

Practical thoughts on airport operations, retail strategy, technology implementation, and building teams that deliver results.

Featured Post
Operations February 2025 5 min read

How I Doubled EBITDA on a $180M Airport Portfolio—Without Adding More Stores

The turnaround playbook: Three systems that transformed BWI's concessions performance from adequate to exceptional. What I learned managing 7 people, juggling state politicians, and implementing AI tools while keeping planes on time.

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Featured post
AI Tools in Operations
Technology January 2025

The Three AI Tools That Actually Moved the Needle

Placer.ai, Smartsheet, and AskHumans: Why I chose them, how I deployed them, and the exact metrics that improved. (Spoiler: 60% faster reporting cycles.)

4 min read Read More →
Team Building
Leadership January 2025

Hiring for a $180M Portfolio: What I Look For

Seven people. $180 million in revenue. One promotion from within. Here's how I built a team that could run without me—and why that matters more than anything.

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Airport Operations
Operations December 2024

The Microbusiness Accelerator: Balancing Impact and Profit

Five diverse businesses launched in airport locations designed for failure. How we structured "Launchpad" to work for operators with zero airport experience—and still hit revenue targets.

7 min read Read More →
Airport Industry
Industry Insights December 2024

Why Airport Concessions Are About to Change Forever

Technology, consumer expectations, and regulatory pressure are converging. What operators need to know about the next five years—and why most aren't ready.

8 min read Read More →
Stakeholder Management
Leadership November 2024

Managing Politicians, Operators, and Consultants Simultaneously

Multi-billion dollar RFPs require managing state politicians, airport authorities, subtenants, and consultants—all with competing interests. Here's what I learned.

5 min read Read More →
Data Analytics
Technology November 2024

Foot Traffic Data Changed How We Make Decisions

Implementing Placer.ai across a major airport portfolio. The metrics that mattered, the insights that surprised us, and the revenue we unlocked with better data.

6 min read Read More →